Course in Intelligent, Persuasive and Empathic Customer Service Communication

IMPORTANCE

The lack of empathy, quality and warmth in the treatment of a large part of an institution's staff is a common characteristic. Added to this is a particular fact that is the lack of a client-responsible connection due to not having personnel trained in intelligent communication that identifies in the first minutes the psychological profile and emotional state of the people who come to purchase a product. or service in a company, store or business, or the management of a procedure in a central, departmental or local government agency.

Program Postgrado
Duration 25 Hrs.

CONTENT:

Customer service.
The client with their needs and the public with their demands.
Multigenerational sellers.
Changing old paradigms with experiential training.
Case studies with good and bad customer and public service experiences.
Learnings about customer experience elsewhere.

Cochabamba
Pregrado Av. Cap. Víctor Ustáriz Km. 6.5
Teléfono: +591 (4)4268287

Admisiones Pregrado Av. Cap. Víctor Ustáriz Km. 6.5
Teléfono: +591 78362269

Postgrado Av. Cap. Víctor Ustáriz Km. 6.5
Teléfono: +591 71411110

Formación Continua Av. Cap. Víctor Ustáriz Km. 6.5
Teléfono: +591 60370200

La Paz
Pregrado Camino Achocalla Km. 3.5
Teléfono: +591 (2) 2165700

Admisiones Pregrado Camino Achocalla Km. 3.5
Teléfono: +591 77201229

Postgrado Av. Hernando Siles # 5080 esq. calle 5, Obrajes
Teléfono: +591 71721407

Formación Continua Av. Hernando Siles # 5080 esq. calle 5, Obrajes
Teléfono: +591 60370200

Santa Cruz
Pregrado Prolongación Av. Piraí entre 6to y 7mo anillo
Teléfono: +591 (3) 50850020

Admisiones Pregrado Prolongación Av. Piraí entre 6to y 7mo anillo
Teléfono: +591 72139181

Postgrado Prolongación Av. Piraí entre 6to y 7mo anillo
Teléfono: +591 77671127

Formación Continua Prolongación Av. Piraí entre 6to y 7mo anillo
Teléfono: +591 60370200

Course in Intelligent, Persuasive and Empathic Customer Service Communication

Follow the Continuing Training social networks:

Still undecided?